The Regional Disaster Management Agency (BPDB) for Biak Regency provides its 177 Call Center Service BNPB to maximize their service. This effort is crucial so they can provide 24-hour information on any potential disaster.
However, this also helps residents make a call quickly should any disaster or incident happen within their area. This way, the residents can have the necessary backup, support, and help from a reliable entity to deal with the disaster well.
The Call Center 117 applies from the central government up to the recency to facilitate people in making any necessary report of a disaster within their area. to
About BNPB
Badan Nasional Penanggulangan Bencana (BNPB) is a government agency in charge of disaster management. The central BNPB office is at Jl. Pramuka Kav. 38 Jakarta Timur, while there are many local offices in each province for better disaster management.
A brief history of this agency goes back to 10 August 1945 because that is the day when the Indonesian government established the forerunner of this institution. It was established so they can help war victims and their families during the independence war.
Over the years, this institution has become more solid because it can manage and deal with various disasters nationwide.
BNPB Call Center Workflows
There are certain data to prepare so a resident can call the BNPB call center. Here they are:
- The real name of the reporter so the BNPB knows that the report is accountable
- A full address of the location where the incident happens so that they can quickly make a response
- Describe in detail the sequence of the disaster to make the office know and make any necessary anticipation
- Provide a reachable phone number to help BNPB learn more about the report, locations, etc.
The call center also adopts a workflow to help them handle the reports and anticipation optimally. Here is the workflow of the Call Center BNPB:
- The residents make a call to the BNPB number, i.e., 117
- Input the caller data, then input the detailed information and data on the reported incidents or disaster
- Pusdalops (operations control center) contact BPDB or the local government where the incidents happen so they can coordinate in handling the situation.
- Upon dealing with the reports from residents, then, Pusdalops will make a report that they have served the residents well.
BNPB Call Center Biak Numfor
BNPB Biak Call Center Service 117 is important because it is the key to disaster management. Thus, the resident needs integrated service and information socialization from this institution regarding disasters so they will be well-informed and ready.
The BPDB Biak Numfor added more services to its disaster mitigation to lower the risk of any potential disaster due to the extremely dry weather. Head of BPDB Biak Simon Rumpaisum suggested the people in the region pay attention to any natural signs to lower the disaster risk.
Such mitigation disaster information is very important, especially for people living in a disaster-prone area. Thus, the institution provides a disaster prevention program for the best management. They also establish a disaster evacuation route to help people avoid the disaster and find a safe place.
In December 2022, Biak BPBD added a fire truck unit to help support the fire management operation within the area. This effort is brilliant because it helps improve operational performance to prevent potential fire disasters.
Conclusion
Call Center BNPB is a crucial service because it can help residents to report any potential disasters within their area. The service will also help them get the right disaster management to avoid larger risks.
Hopefully, Call Center Service BNPB will continue to serve the people so they can lower the potential disaster risk.
